10 March 2026
Dear Members of the Noah’s Ark Community,
Noah’s Ark Children’s Hospice is entering a phase of change. We want to communicate openly and transparently about what this means and how it could impact your experience with us. Like most hospices, we are operating in an extremely challenging economic environment with rising costs and a greater demand for our services. While these challenges are not critical, they do highlight the importance of planning ahead and adapting to these ongoing financial pressures. By taking careful and responsible steps now, we are confident that we can remain resilient, sustainable, and well-prepared for the future.
To safeguard the charity’s long-term sustainability, we are reviewing our entire operational model to identify cost efficiencies wherever possible without compromising the quality of care we provide. As part of this process, we are reviewing our services to ensure they are equitable, accessible, and responsive to the needs of the children and families we support.
Clinical Services
In January 2026, we started to roll out our new Clinical Services Model. The new model is a clearer and more sustainable structure comprising two dedicated teams. Having two specialist teams will support smoother care delivery, improve continuity, and allow for more focused expertise in both teams. Over the next few months, we’ll be focused on establishing these new teams, equipping staff with the right training, and implementing effective processes.
The Community Team
The Community Team will consist of carers and nurses embedded within specific local boroughs in our catchment area. Working closer to the communities we serve will enable us to build stronger partnerships with local hospitals and community services, enhancing coordination and continuity of care for families.
The Woodlands Team
The Woodlands Team will be based at The Ark, providing dedicated 24/7 care. Establishing this in-house team will eventually enable us to offer more frequent and extended short break stays, enhancing the flexibility and continuity of support available at The Ark.
Holistic Services
The review of our Holistic Services is currently underway and is scheduled for completion in April 2026. This review is designed to enhance the efficiency of our Holistic Services, which will continue to be a cornerstone of the care and support we provide.
Any changes to our services will be carefully considered, clearly communicated, and aligned with our upcoming strategy “Every Moment Matters” which is due for publication in May 2026. This ambitious three-year strategy aims to reach more children and families from all socio-economic backgrounds across our entire catchment area. Our priority is to strengthen and safeguard the future of Noah’s Ark Children’s Hospice, so we can continue delivering exceptional care, both now and in the years ahead.
Thank you for your understanding and continued support.
Sophie Andrews OBE,
Chief Executive Noah's Ark Children's Hospice
