Our Approach

Making the most of every day.

We believe that everyone, regardless of their condition, should get to experience as much life as possible.

For many of the families we support, normal life grinded to a halt when their child became unwell. We can help make life possible again for children and families.

Our Mission

We enable those we support to enjoy life as children, not patients; as families, not just as carers. Because everyone deserves to live life as themselves, beyond their condition or circumstances.

We do this by listening to families. We know one size doesn’t fit all, so we cater our services to each individual person we support. Importantly, we offer support to the whole family, not just the child who is unwell, including dedicated sibling support.

We can support a family from the point of diagnosis. We can also offer bereavement support to families whose child was not known to us when they were alive.

Our help is available wherever it is needed. We can come to a family's home, make visits to the community or welcome families to our hospice building, The Ark, in Barnet.

Our services have been rated Outstanding by the Quality Care Commission (CQC).

Our Values

Kindness

We will always treat you with compassion and empathy

We put your child and your family at the heart of all we do.
We are considerate: we act thoughtfully and behave with integrity.
We go above and beyond to create precious moments.
We do not judge.

Excellence

We are passionate about delivering the very highest standards of care

Our team is expert and dedicated.
We are pioneering, creative and adaptable in our approach.
We collaborate with each other and with you to provide the best care and experiences.
We listen to you.
We are considered and thoughtful in our responses.

Courage

We are strong and ambitious in everything we do

We challenge conventional thinking and attitudes.
We make bold decisions and think big.
We do not shy away from making hard decisions or from challenging situations.
We help you build resilience and empower you in difficult circumstances.
We act with candour and integrity.

Our Model of Care

Here are the pillars that underpin our approach to care:

Family focus

We put babies, children, young people and their families at the centre of all we do.

Individuality

We approach each family individually and build care provision in partnership according to need.

Empowerment

We promote resilience through building on family strengths and are careful not to build dependence upon our services.

Flexibility

We offer care both at The Ark and within the community.