Cookie Policy

1. Introduction


Noah’s Ark Children’s Hospice (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Cookie Policy explains how we use cookies and similar tracking technologies on our website https://noahsarkhospice.org.uk, in compliance with the UK GDPR, Privacy and Electronic Communications Regulations (PECR), and relevant ISO standards, including ISO/IEC 29184:2020 and ISO/IEC 27001.This website uses CookieFirst (by Digital Data Solutions B.V.) to manage cookie consent in accordance with regulatory requirements. CookieFirst enables full transparency, automated consent management, and granular user control.

2. What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. These files store information about your activity and preferences to help websites function effectively and improve user experience.Cookies may be:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (remain for a defined time)

  • First-party cookies (set by us)

  • Third-party cookies (set by our partners and service providers)

3. How We Use Cookies

We use cookies for the following purposes:
 

Strictly Necessary

Ensure basic functionality such as navigation, security, and access to forms or logins. These cookies cannot be switched off.

Preferences

Store your choices (e.g. language, region, cookie settings) to enhance functionality.

Statistics

Collect anonymised data on how visitors use our website to help improve performance.

Marketing

Track user behaviour across sites to deliver relevant advertising and measure campaign effectiveness.

Preferences

Store your choices (e.g. language, region, cookie settings) to enhance functionality.

Statistics

Collect anonymised data on how visitors use our website to help improve performance.

Marketing

Track user behaviour across sites to deliver relevant advertising and measure campaign effectiveness.All cookies are classified and managed through CookieFirst and detailed in a live Cookie Declaration (see Section 6).

4. Cookie Consent

When you first visit our website, you will be presented with a cookie banner powered by CookieFirst, giving you the option to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customise cookie preferences

Your consent status is securely logged and can be changed at any time via the "Cookie Settings" link available at the bottom of every page.CookieFirst ensures:

  • Prior consent for non-essential cookies

  • Consent withdrawal at any time

  • Granular controls by cookie purpose

  • Automatic updates of our cookie list and providers

5. Legal Basis for Processing

We rely on:

  • Legitimate interests for strictly necessary cookies (Article 6(1)(f) UK GDPR)

  • Your consent for all other categories (Article 6(1)(a) UK GDPR)

No non-essential cookies are set without your active consent.

6. Live Cookie Declaration

Our use of cookies, including their names, purposes, providers, and expiration periods, is automatically scanned and published by CookieFirst. You can view the most up-to-date list of cookies in our [Cookie Declaration](insert link provided by CookieFirst) at any time.

7. Managing Cookies

You can:

  • Modify or withdraw consent using our Cookie Settings panel (footer link)

  • Delete or block cookies via your browser settings

Please note that blocking certain cookies may affect website functionality.
Browser-specific cookie controls:

8. Retention Periods

Each cookie has a specific expiration date, depending on its function. Persistent cookies are stored no longer than 13 months. Session cookies are removed once the browser is closed.

9. Third-Party Services

We may use third-party services that deploy cookies on our behalf. 

These may include:

  • Google Analytics (anonymised IP tracking)

  • Facebook Pixel (marketing conversion tracking)

  • YouTube/Vimeo (media display tracking)

All third-party vendors are vetted for GDPR compliance and included in the CookieFirst listing.

10. Updates To This Policy

We reserve the right to modify this Cookie Policy. Significant changes will be notified via a banner or prominent site message. You may revisit this policy at any time for the latest version.

Last updated: 15 May 2025

11. Contact Us

If you have questions about this Cookie Policy or how we process your personal data:

Data Protection Officer

 Noah’s Ark Children’s Hospice
 [Insert Contact Email]
 [Insert Postal Address]
 [Insert Phone Number]

You have the right to lodge a complaint with the UK 

Information Commissioner’s Office (ICO): www.ico.org.uk