Face to Face Fundraising

The Fundraising Regulator permits door to door fundraisers to work between 9am (10am on Sundays) and 9pm seven days a week. However, we choose to operate between 9am and 8.30pm Monday – Friday and between 9am and 5.30pm on Saturdays. We call between these times so we have the best chance of reaching more people, for example those who work during the day.Please note, fundraisers are permitted to approach homes between 8.30pm and 9pm if they have a prior appointment agreed with the occupant.Our agencies also advise that fundraisers take extra care when visiting households during the longer winter evenings, especially when in isolated areas, to avoid causing unnecessary anxiety to the residents. Each fundraiser will wear an ID badge with a freephone number on should you wish to check the legitimacy of the fundraiser.Our fundraisers are also working at private sites and therefore times may vary depending on the opening times of the premises they are fundraising at.

We work with specialist agencies that help us co-ordinate and carry out our campaigns. The agency we are currently working with on our face-to-face fundraising campaign is Appco UK Ltd.You can check the validity of fundraisers in the following ways:

• All fundraisers have an ID badge showing the Noah’s Ark logo, their name and photo, reference number and our registered charity number.
• All fundraisers carry Noah’s Ark materials including a welcome pack, and thank you for listening card with our Supporter Care Team number.
• Fundraisers will also be wearing branded Noah’s Ark clothing such as jackets in colder weather and t-shirts when it is warmer.
• All donations are given through direct debit and our fundraisers will not ask for, and cannot accept cash.
• All fundraisers will be using tablets and will never ask a member of the public to write any details on a paper form.

If you have any concerns, you can check the identification ID of the fundraiser by calling us on 020 8449 8877.

We are committed to maintaining high standards, and all our fundraisers receive training from a member of the Noah’s Ark team. We also provide refresher training on a regular basis, and conduct mystery shopping to ensure fundraisers are following our agreed standards.

Our fundraisers are thoroughly trained on potential vulnerability and what to do, if they believe, they are speaking to someone who may be in vulnerable circumstances. We work closely with fundraisers to make sure they are confident in knowing what to do if someone discloses a form of vulnerability. This is closely monitored both by us and the agency. We also know that some members of the public may be affected by what our fundraisers will be talking about, so we deliver training to make sure those conversations are handled sensitively and in the most positive way possible.

You need to be aged 18 or older.

If you have recently signed up to make a monthly donation with one of our fundraisers, either in the street or at your home, then you may receive a call from 020 3424 3643.The reason for this call is to thank you for your generosity in supporting Noah’s Ark with a monthly gift, and ensure that you have had the best experience possible while speaking to our fundraisers. The caller will ask you to confirm your details to ensure we have contacted the correct person and once confirmed they will ask follow up on your experience and the details of your donation.

The Fundraising Regulator is the independent regulator of charitable fundraising set up in the wake of a cross party review in 2015. All face-to-face fundraising is regulated by the Fundraising Regulator and its corresponding handbooks.The Fundraising Regulator is responsible for ensuring organisations are following the Fundraising Code of Practice, and works with charities, professional fundraising organisations and local authorities to minimise complaints and ensure high standards of fundraising are adhered to.Find out more about the Fundraising Regulator.

We are sorry to hear you have requested no more communication from Noah’s Ark but are very grateful for the support you have given us. You can contact us at [email protected].uk or on 020 8449 8877.Find more information on our Privacy Policy and how we use data. For more information on your data rights, visit the Information Commissioner’s Office.If you have a question which isn’t answered here or have a concern, you can contact us on 020 8449 8877, Monday-Friday 9-5.30pm.

Appco UK Ltd is a professional fundraiser and is paid a fee for recruiting committed, long term donors for Noah’s Ark Children’s Hospice (the Charity). This appeal is expected to raise £211,375.47 in income over the next 5 years for the Charity. This will help the Charity to make a difference by helping babies, children and young people with life-threatening or life-limiting conditions, and their families, make the most of every day.The Charity expects to pay Appco UK Ltd approximately £71,833.21 (Notifiable Amount) for this appeal. The Notifiable Amount is calculated by multiplying the relevant fee (taking into account the donation amount) for each donor acquired by the number of new donors the Charity is seeking to recruit and adding any data management costs.Appco UK is only paid in respect of a donor once that donor has made their first donation. The Notifiable Amount may be reduced if the number of active donors is lower than expected.